Privacy Policy – Hotel Wild Wood
At Hotel Wild Wood, we value the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, protect, and manage personal information when you visit our website, make a reservation, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Hotel Wild Wood is a hospitality property located in Mussoorie, Uttarakhand, India, offering comfortable accommodation, hospitality services, and travel experiences for guests visiting the hill station.
Our website address is:
www.hotelwildwood.com
The website is designed to provide information about our hotel, rooms, facilities, booking services, and contact details for guests interested in staying at our property.
If you have any privacy-related questions, you may contact us using the details provided at the end of this policy.
2. Information We Collect
When visitors interact with our website or make reservations, we may collect certain personal information including:
- Full name
- Email address
- Phone number
- Address
- Booking details
- Identification information required during check-in
- Payment information used for reservations
We may also automatically collect certain technical information such as:
- IP address
- Browser type
- Device type
- Pages visited on our website
- Time spent on the website
This information helps us improve our services and provide a better user experience.
3. Comments
When visitors leave comments on the website, we collect the data shown in the comments form along with the visitor’s IP address and browser user agent string.
This information helps us detect and prevent spam or fraudulent activity.
Visitor comments may be checked through automated spam detection services to maintain the quality and security of our website.
4. Media
If you upload images or media files to the website (for example through contact forms or review submissions), you should avoid uploading images that contain embedded location data (EXIF GPS).
Visitors to the website may be able to download and extract location data from images displayed on the website.
Hotel Wild Wood is not responsible for any personal information that users voluntarily upload as part of media content.
5. Cookies
Our website may use cookies to improve your browsing experience.
Cookies are small files stored on your device that help websites remember information about your visit.
Cookies may be used to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Enhance user experience
For example:
If you leave a comment on our website, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so you do not have to fill in your details again when leaving another comment.
You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
6. Embedded Content from Other Websites
Pages on this website may include embedded content such as videos, images, maps, or social media posts.
Embedded content from other websites behaves in the same way as if the visitor has visited the external website directly.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.
Hotel Wild Wood does not control the privacy practices of these external websites, and visitors are encouraged to review the privacy policies of those websites separately.
7. Who We Share Your Data With
Hotel Wild Wood does not sell, rent, or trade personal information with third parties.
However, your data may be shared in the following circumstances:
Payment Processing
Your payment details may be shared with secure payment gateway providers to process reservation transactions.
Legal Requirements
We may share personal data with government authorities or law enforcement agencies if required by law or to comply with legal obligations.
Service Providers
Certain trusted service providers may assist us with website management, booking systems, customer service, or marketing services.
These providers are obligated to keep your information confidential and use it only for the purposes specified by the hotel.
8. How Long We Retain Your Data
If you leave a comment, the comment and its metadata may be retained indefinitely. This helps us automatically recognize and approve follow-up comments.
For guests who make reservations, personal information may be retained as long as necessary for:
- Reservation records
- Customer service support
- Legal or regulatory requirements
9. Data Security
Hotel Wild Wood takes appropriate technical and administrative measures to protect personal data from unauthorized access, misuse, or disclosure.
Access to personal information is restricted to authorized personnel who require it to perform their duties.
Despite our efforts, no method of internet transmission or electronic storage is completely secure, and therefore absolute security cannot be guaranteed.
10. Your Rights
Depending on applicable laws, visitors may have the right to:
- Request access to their personal data
- Request correction of inaccurate information
- Request deletion of personal data
- Withdraw consent for certain uses of data
To exercise any of these rights, guests may contact the hotel using the contact information below.
11. Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Hotel Wild Wood
Camels Back Road, The Mall Road
Mussoorie, Uttarakhand, India
Email: sales@ginsenghotels.in
Phone: +91-8383818562