Terms & Conditions – Hotel Wild Wood
Welcome to Hotel Wild Wood. These Terms & Conditions govern your use of our website and services, as well as your stay at the property. By accessing our website, making a reservation, or staying at the hotel, you agree to comply with and be bound by the following terms. If you do not agree with any of these terms, please refrain from using our website or booking our services.
These terms are designed to ensure a safe, comfortable, and pleasant experience for all guests.
1. General Information
Hotel Wild Wood is committed to providing comfortable accommodation and quality services to all guests. The hotel management reserves the right to change, modify, or update these terms and conditions at any time without prior notice. Updated terms will be posted on the website and will become effective immediately upon publication.
Guests are encouraged to review these terms periodically to stay informed about any changes.
2. Reservations and Bookings
Reservations can be made through our official website, by phone, email, or through authorized travel agents and online booking platforms.
All bookings are subject to availability and confirmation from the hotel.
When making a reservation, guests must provide accurate personal details including name, contact number, and email address. Providing incorrect information may lead to cancellation of the reservation.
The hotel reserves the right to cancel or refuse a booking in cases such as:
- Incorrect pricing due to technical or system errors
- Suspected fraudulent transactions
- Violation of hotel policies
- Unforeseen circumstances beyond the control of the hotel
Reservation confirmation will be sent via email, WhatsApp, or SMS once the booking has been successfully processed.
3. Check-In and Check-Out Policy
To ensure smooth operations and room availability, the hotel follows standard check-in and check-out timings.
Standard Check-In Time: 02:00 PM
Standard Check-Out Time: 11:00 AM
Guests arriving before the standard check-in time may be accommodated early depending on room availability. Early check-in may incur additional charges.
Late check-out requests must be made with the front desk in advance and are subject to availability. Additional charges may apply depending on the duration of the extension.
4. Identification Requirements
In accordance with local government regulations, all guests are required to present a valid government-issued photo identification at the time of check-in.
Accepted ID documents include:
- Aadhaar Card
- Passport
- Driving License
- Voter ID
Foreign nationals must present a valid passport and visa during check-in.
Failure to provide proper identification may result in denial of accommodation.
5. Guest Occupancy and Room Usage
Guests are required to follow the occupancy limits specified for each room category.
Additional guests beyond the permitted occupancy may not be allowed unless approved by hotel management.
Extra beds or mattresses may be provided upon request depending on availability and may be subject to additional charges.
Rooms are provided strictly for accommodation purposes. Any commercial activity, party, or gathering without prior approval is strictly prohibited.
6. Guest Conduct and Behavior
Hotel Wild Wood is committed to maintaining a peaceful environment for all guests.
Guests are expected to behave responsibly and respectfully throughout their stay.
The following activities are strictly prohibited:
- Illegal activities within hotel premises
- Possession or consumption of prohibited substances
- Creating disturbances or excessive noise
- Harassment of staff or other guests
- Damage to hotel property
Guests violating these rules may be asked to leave the property immediately without any refund.
7. Visitors Policy
Visitors are permitted in designated public areas such as the lobby or restaurant.
Visitors entering guest rooms may require prior approval from the hotel management.
The hotel reserves the right to deny entry to visitors if deemed necessary for the safety and comfort of other guests.
8. Damage to Property
Guests will be held responsible for any damage caused to hotel property, furniture, equipment, or décor during their stay.
Any damages identified during or after the stay will be charged to the guest’s account.
The hotel reserves the right to charge the cost of repairs or replacements directly.
9. Safety and Security
Hotel Wild Wood takes guest safety very seriously and maintains appropriate security measures within the premises.
However, guests are advised to take care of their personal belongings and valuables.
The hotel is not responsible for loss or theft of personal belongings, cash, jewelry, electronics, or other valuables.
Guests are encouraged to use secure storage options where available.
10. Force Majeure
Hotel Wild Wood shall not be held liable for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Government regulations
- Strikes or labor disputes
- Power outages
- Severe weather conditions
In such situations, the hotel reserves the right to cancel or modify reservations as necessary.
11. Intellectual Property
All content displayed on the website including text, images, logos, graphics, and design elements are the property of Hotel Wild Wood and may not be reproduced or used without permission.
Unauthorized use of website content may result in legal action.
12. Governing Law
These terms and conditions shall be governed by and interpreted according to the laws of India.
Any disputes arising from the use of the website or hotel services shall be subject to the jurisdiction of the courts in Uttarakhand.